A customer care representative serves as the primary point of contact for customers, addressing inquiries and resolving issues related to products or services. They provide information about product features, pricing, and availability, ensuring customers have a clear understanding of their options. Representatives handle complaints with empathy and professionalism, working to find satisfactory solutions. They maintain accurate records of customer interactions and feedback to improve service quality. Additionally, they collaborate with other departments to escalate complex issues and ensure timely resolutions. Customer care representatives also play a role in promoting new products and services, enhancing customer engagement. Ultimately, their goal is to ensure a positive customer experience and foster long-term relationships.

Oct 23, 2025

20 - 25 USD/hour

Part-time

Canada, United States

Remote

Refresco

customer care